Thank you for shopping with Firbly™. We're excited to provide you with the best shopping experience possible.
Order Processing:
Orders are typically processed and shipped within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a notification when your order has shipped.
Shipping Methods:
We offer various shipping options, including standard, expedited, and overnight delivery. No shipping cost - Free Shipping on all orders.
Shipping Times:
Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order:
- United-States: 5-10 days
- Canada: 5-10 days
- Australia: 5-10 days
- UK: 5-10 days
- France: 7-12 days
- Germany: 7-12 days
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Tracking Information:
will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch. Email us at hello@firbly.com
Order Tracking:
You can track your order by visiting our website's "Track Your Order" page and entering your order number and email address.
International Shipping:
We currently ship in the United States, Canada, Australia, France, the UK, and Germany. For shipping outside of these countries, please reach out to our support on the Contact Us
Undeliverable Packages:
If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping costs.
Lost or Damaged Packages:
In the event of a lost or damaged package, please get in touch with our customer support within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.
Address Changes:
If you need to change the shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be accommodated after the order is processed.
Holiday Shipping:
During peak holiday seasons, there may be delays in shipping due to increased order volumes and carrier limitations. We are committed to ensuring a smooth and efficient shipping experience for our valued customers. If you have any questions or concerns about your order's shipping, please don't hesitate to contact our customer support team at hello@firbly.com
Thank you for choosing Firbly™.
